Terms and Conditions

Last Updated: [Insert Date]

1. Website Use and Intellectual Property

1.1 Access and Eligibility

Our website is intended for RC hobby enthusiasts aged 18+ or minors with parental supervision. You agree to provide accurate information when creating accounts or making purchases.

1.2 Intellectual Property

All content (images, text, logos) is owned by Traxas Vehicles Model Shop or licensors. You may not:

• Reproduce, modify, or distribute our content without permission
• Use our branding for commercial purposes
• Reverse engineer our products or website

2. Products and Services

2.1 Product Descriptions

We specialize in high-performance RC vehicles including:

• Basher RC Vehicles and Crawlers
• Traxxas TRX-4/TRX-6 models
• Gmade and Vanquish Products
• RC Batteries, Chargers, and Electronics
• Maintenance Tools and Accessories

While we strive for accuracy, product colors may vary slightly from website images.

2.2 Product Availability

Pre-order items (marked “RC Pre-Orders”) have special fulfillment timelines. We reserve the right to limit quantities due to high demand.

3. Orders and Payments

3.1 Order Process

Your order constitutes an offer to purchase. We confirm acceptance when the order ships. We may refuse orders for:

• Pricing errors
• Suspected fraudulent activity
• Shipping restrictions to your location

3.2 Payment Methods

We accept:

• Visa, MasterCard, JCB credit/debit cards
• PayPal

You authorize us to charge the total amount (including taxes/fees) when the order is placed.

3.3 Pricing

Prices are in USD. We may adjust prices due to:

• Supplier cost changes
• Currency fluctuations
• Promotional periods

4. Shipping and Delivery

4.1 Processing Time

Orders process within 1-2 business days (excluding weekends/holidays).

4.2 Shipping Options

We offer:

• Standard Shipping: $12.95 via DHL/FedEx (10-15 business days)
• Free Shipping: Orders over $50 via EMS (15-25 business days)

4.3 Delivery Responsibilities

You must:

• Provide complete/accurate shipping addresses
• Pay any customs duties/taxes for international orders
• Inspect deliveries immediately for damage

We ship worldwide except to certain Asian countries and remote regions.

5. Returns and Refunds

5.1 15-Day Satisfaction Guarantee

You may return most items within 15 days of delivery if:

• Unused in original packaging
• Includes all accessories/documentation
• Shows no signs of wear or modification

5.2 Non-Returnable Items

The following cannot be returned:

• RC Pre-Order items
• Opened RC Batteries (safety reasons)
• Personalized/customized products

5.3 Return Process

Email [email protected] within 15 days with:

• Order number
• Product details
• Return reason
• Refund/exchange preference

5.4 Refund Details

Approved refunds process within 5 business days after inspection:

• Original shipping costs are non-refundable (unless our error)
• 15% restocking fee for non-defective returns over $300

6. User Responsibilities

6.1 Account Security

You are responsible for:

• Maintaining password confidentiality
• All activities under your account
• Promptly reporting unauthorized access

6.2 Product Use

RC vehicles require proper:

• Assembly/maintenance per instructions
• Battery handling and charging procedures
• Operation in safe environments

7. Limitations of Liability

Traxas Vehicles Model Shop is not liable for:

• Consequential damages from product use
• Shipping delays beyond our control
• Modifications made to our products
• Third-party retailer purchases

Our total liability is limited to the purchase price of the product.

8. General Provisions

8.1 Policy Changes

We may update these terms. Continued use after changes constitutes acceptance.

8.2 Governing Law

These terms are governed by Colorado law. Disputes will be resolved in Arvada, CO courts.

8.3 Contact Information

Traxas Vehicles Model Shop
10927 West 59th Avenue
Arvada, CO 80004, USA
Email: [email protected]