Shipping & Returns Policy

At Traxas Vehicles Model Shop, we’re committed to getting your high-performance RC vehicles and accessories to your doorstep efficiently, and ensuring your complete satisfaction with every purchase. Below you’ll find everything you need to know about our shipping and returns processes.

Shipping Information

Order Processing

All orders are processed within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Methods & Delivery Times

Note: Delivery times are estimates and may vary depending on destination and customs processing. We currently ship worldwide except to certain Asian countries and remote regions.

International Shipping

For international orders:

• Customers are responsible for any customs duties, taxes, or fees
• Please ensure your shipping address is complete and accurate
• International orders may require additional processing time

Returns & Exchanges

We stand behind our premium RC products with our 15-Day Satisfaction Guarantee. If you’re not completely satisfied with your purchase, we’ll make it right.

Non-Returnable Items

Return Conditions

To qualify for return or exchange:

• Item must be unused and in original packaging (as when it left our warehouse)
• All original accessories and documentation must be included
• Proof of purchase required (order number or receipt)
• Items must show no signs of wear, tuning, or modification

Step-by-Step Return Process

1. Initiate Your Return
   Email our support team at [email protected] within 15 days of delivery with:
   • Your order number
   • Product name and reason for return
   • Whether you prefer refund or exchange

   Return Request Template:

   Subject: Return Request for Order #[Your Order Number]

   Dear Traxas Support Team,

   I would like to initiate a return for my recent purchase:

   • Order Number: [Insert]
   • Product: [Traxxas/Gmade/Vanquish Product Name]
   • Reason: [Defective/Incorrect Item/Change of Mind]

   I prefer: [Refund/Exchange for (specific product if applicable)]

   Please advise next steps.

   Best regards,
   [Your Full Name]
   [Your Contact Information]

2. Receive Authorization
   Within 2 business days, we’ll email:
   • Return authorization number (RMA)
   • Shipping instructions
   • Prepaid return label (for defective items only)
3. Package and Ship
   Securely pack your RC vehicle or accessory using the original packaging. Include all components and documentation. Affix the provided shipping label (or your own for non-defective returns).
4. Inspection & Processing
   Upon receipt at our Colorado facility, our RC technicians will inspect the item within 3-5 business days. You’ll receive email confirmation once processed.

Refund Information

Approved refunds are processed within 5 business days after inspection:

• Original Payment Method: Credit/debit cards (Visa, MasterCard, JCB) and PayPal refunds take 3-10 business days to appear
• Shipping Costs: Original shipping fees are non-refundable unless return is due to our error
• Restocking Fee: 15% applies to non-defective returns of high-value items ($300+)

Exchange Process

For exchanges:

• Follow standard return procedure
• Specify desired replacement item in your request
• We’ll ship the new item once return is received (additional charges may apply for price differences)

Damaged or Defective Items

If your Traxxas, Gmade, or Vanquish product arrives damaged:

• Contact us immediately with photos of the damage
• We’ll expedite replacement shipping
• May request return of defective item for quality control

Need Help?

Our RC specialists are ready to assist with any shipping or return questions:

• Email: [email protected]
• Mail: 10927 West 59th Avenue, Arvada, CO 80004, USA

Note: This policy applies only to purchases made directly through traxasvehicles.com. Third-party retailer purchases must follow their return policies.