Frequently Asked Questions
About Our Products
What types of RC vehicles do you offer?
We specialize in high-performance RC vehicles including Basher RC Vehicles, Crawlers, Oval Racing machines, Ready-to-Run RC Vehicles, and premium brands like Traxxas TRX-4/TRX-6, Gmade, and Vanquish Products. We also carry all necessary accessories, batteries, chargers, and maintenance tools.
Are your RC vehicles ready to run out of the box?
Yes! Our Ready-to-Run RC Vehicles come fully assembled with everything you need to start driving immediately (battery and charger may be sold separately depending on model).
Do you offer pre-orders for new RC models?
Absolutely! Check our “RC Pre-Orders” section for upcoming releases. We’ll keep you updated on expected arrival dates and ship your pre-order as soon as it arrives at our warehouse.
Ordering & Account
How do I create an account?
During checkout, simply select “Create an Account” after entering your email address. You’ll be able to track orders, save your preferences, and check out faster in the future.
Can I modify or cancel my order after placing it?
We process orders quickly to get you your RC adventure ASAP! If you need to modify or cancel, email us immediately at [email protected] with your order number. We’ll do our best if your order hasn’t entered processing.
Shipping & Delivery
Where do you ship to?
We ship worldwide from our Colorado headquarters! Some remote regions in Asia and other areas may have restrictions – contact us if you’re unsure about your location.
How long does shipping take?
We offer two great options:
Standard Shipping (Recommended): 10-15 days via DHL/FedEx ($12.95 flat rate)
Free Shipping: 15-25 days via EMS (free on orders over $50)
All orders process within 1-2 business days before shipping.
Standard Shipping (Recommended): 10-15 days via DHL/FedEx ($12.95 flat rate)
Free Shipping: 15-25 days via EMS (free on orders over $50)
All orders process within 1-2 business days before shipping.
Can I track my order?
Yes! We email full tracking information as soon as your RC vehicle or accessories are dispatched. Watch your package’s journey from Colorado right to your door!
Payments
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure, convenient checkout.
Is my payment information secure?
Absolutely. We use industry-standard encryption for all transactions. You can also choose PayPal for an extra layer of security.
Returns & Warranty
What’s your return policy?
We offer a 15-day return policy from delivery date. Contact our team at [email protected] to initiate a return. Items must be unused in original packaging.
Do RC vehicles come with manufacturer warranties?
Yes! All new RC vehicles include the manufacturer’s warranty. Contact us with any issues and we’ll help process your warranty claim.
Technical Support
I need help with my RC vehicle – can you assist?
We’re RC enthusiasts too! For technical questions about your Traxxas, Vanquish, or other RC products, email our support team with details. We’re happy to help get you back to racing.
Where can I find manuals for my RC vehicle?
Most manufacturer manuals are available on their websites. If you need help locating the right manual, contact us with your model details.
Still have questions? Our RC experts are ready to help!
Email us at [email protected] or visit traxasvehicles.com
